5 Star Service
Available 24hrs 7 days

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Mailing Address

2/211 Norton St, Ashfield NSW 2131


02 8880 6429

Frequently Asked Questions

How long does a typical repair take?
Repairs are often completed quickly, depending on the complexity and size of the job. We strive for efficiency without compromising on quality.
Are you insured and licensed?
Yes, we are fully licensed and insured, ensuring compliance with industry standards and customer peace of mind.
What types of glass do you offer?
We offer a wide range of glass types, including toughened, laminated, and custom options to suit diverse needs. Go to our page for different types of glass to learn more
Do you provide warranty on your work?
Our work comes with a lifetime warranty, reflecting our commitment to quality and customer satisfaction.
How do I schedule a service?
Scheduling is simple: contact us via phone, email, or our website form. We're responsive and accommodating.
What payment methods do you accept?
We accept various payment methods, including major credit cards, for customer convenience.
Do you offer commercial glass services?
Yes, we provide comprehensive services for commercial clients, including large-scale installations and repairs.
How do you ensure safety during installation?
Safety is paramount. We adhere to strict safety protocols and use proper equipment to ensure a secure installation process.
Can you match the glass to my existing windows?
Absolutely! We specialize in matching new glass to existing setups for a seamless look.
What is your cancellation policy?
We understand plans can change. Our cancellation policy is flexible, with options to reschedule.
Do you recycle old glass?
Yes, environmental responsibility is important to us, and we recycle old glass whenever possible.
How do I maintain my new glass?
We provide maintenance tips and recommend regular cleaning with appropriate products to keep your glass pristine.
Can you handle high-rise building glass repairs?
Our team is equipped and trained to manage glass repairs in high-rise buildings safely and efficiently.
Do you offer soundproofing glass solutions?
Yes, we offer soundproofing options to enhance comfort and privacy in your space.
What are the differences between various glass types?
Glass types vary in strength, insulation properties, and aesthetic appeal. We can guide you through the options.
How do you handle broken glass clean-up?
We prioritize safety, meticulously cleaning up any broken glass and disposing of it responsibly.
Can you repair leadlight windows?
Yes, our skilled technicians can repair and restore leadlight windows while preserving their unique characteristics.
Do you provide security glass options?
Our security glass solutions offer added protection and peace of mind for residential and commercial properties.
How do I prepare for your visit?
Clear the area near the window and provide access. Your safety and convenience are our priorities.
Do you offer energy-efficient glass options?
Energy-efficient glass is available to help reduce energy costs and enhance comfort.
What is the process for insurance claims?
We assist with the insurance claim process, providing necessary documentation and support.
Can you provide UV protection glass?
Yes, we offer glass with UV protection to safeguard interiors and occupants from harmful UV rays.
How do you handle glass discoloration issues?
We assess and address discoloration, ensuring your glass remains clear and aesthetically pleasing.
Are there any hidden costs?
Transparency is key. We provide detailed quotes with no hidden fees.
Do you offer decorative glass options?
A variety of decorative glass styles are available to enhance the beauty of your space.
What is your policy on environmental sustainability?
We are committed to sustainable practices, including recycling and using eco-friendly materials.
Can you repair or replace window frames?
Alongside glass services, we can repair or replace various types of window frames.
How do I get an emergency service?
For emergencies, contact us immediately. We offer 24/7 services for urgent needs. Find out more by going to our emergency glass replacement page
What are the signs I need glass replacement?
Look for cracks, discoloration, or inefficient temperature control as indicators.
Can you do custom glass shapes for installation?
Yes, we specialize in custom glass installations and designs to meet your specific requirements. You can click here to find out more about our custom glass installation services