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Frequently Asked Questions
- How long does a typical repair take?
- Repairs are often completed quickly, depending on the complexity and size of the job. We strive for efficiency without compromising on quality.
- Are you insured and licensed?
- Yes, we are fully licensed and insured, ensuring compliance with industry standards and customer peace of mind.
- What types of glass do you offer?
- We offer a wide range of glass types, including toughened, laminated, and custom options to suit diverse needs. Go to our page for different types of glass to learn more
- Do you provide warranty on your work?
- Our work comes with a lifetime warranty, reflecting our commitment to quality and customer satisfaction.
- How do I schedule a service?
- Scheduling is simple: contact us via phone, email, or our website form. We're responsive and accommodating.
- What payment methods do you accept?
- We accept various payment methods, including major credit cards, for customer convenience.
- Do you offer commercial glass services?
- Yes, we provide comprehensive services for commercial clients, including large-scale installations and repairs.
- How do you ensure safety during installation?
- Safety is paramount. We adhere to strict safety protocols and use proper equipment to ensure a secure installation process.
- Can you match the glass to my existing windows?
- Absolutely! We specialize in matching new glass to existing setups for a seamless look.
- What is your cancellation policy?
- We understand plans can change. Our cancellation policy is flexible, with options to reschedule.
- Do you recycle old glass?
- Yes, environmental responsibility is important to us, and we recycle old glass whenever possible.
- How do I maintain my new glass?
- We provide maintenance tips and recommend regular cleaning with appropriate products to keep your glass pristine.
- Can you handle high-rise building glass repairs?
- Our team is equipped and trained to manage glass repairs in high-rise buildings safely and efficiently.
- Do you offer soundproofing glass solutions?
- Yes, we offer soundproofing options to enhance comfort and privacy in your space.
- What are the differences between various glass types?
- Glass types vary in strength, insulation properties, and aesthetic appeal. We can guide you through the options.
- How do you handle broken glass clean-up?
- We prioritize safety, meticulously cleaning up any broken glass and disposing of it responsibly.
- Can you repair leadlight windows?
- Yes, our skilled technicians can repair and restore leadlight windows while preserving their unique characteristics.
- Do you provide security glass options?
- Our security glass solutions offer added protection and peace of mind for residential and commercial properties.
- How do I prepare for your visit?
- Clear the area near the window and provide access. Your safety and convenience are our priorities.
- Do you offer energy-efficient glass options?
- Energy-efficient glass is available to help reduce energy costs and enhance comfort.
- What is the process for insurance claims?
- We assist with the insurance claim process, providing necessary documentation and support.
- Can you provide UV protection glass?
- Yes, we offer glass with UV protection to safeguard interiors and occupants from harmful UV rays.
- How do you handle glass discoloration issues?
- We assess and address discoloration, ensuring your glass remains clear and aesthetically pleasing.
- Are there any hidden costs?
- Transparency is key. We provide detailed quotes with no hidden fees.
- Do you offer decorative glass options?
- A variety of decorative glass styles are available to enhance the beauty of your space.
- What is your policy on environmental sustainability?
- We are committed to sustainable practices, including recycling and using eco-friendly materials.
- Can you repair or replace window frames?
- Alongside glass services, we can repair or replace various types of window frames.
- How do I get an emergency service?
- For emergencies, contact us immediately. We offer 24/7 services for urgent needs. Find out more by going to our emergency glass replacement page
- What are the signs I need glass replacement?
- Look for cracks, discoloration, or inefficient temperature control as indicators.
- Can you do custom glass shapes for installation?
- Yes, we specialize in custom glass installations and designs to meet your specific requirements. You can click here to find out more about our custom glass installation services